Deliveroo Kuwait Rider Privacy Policy

In particular, we collect your information when you:

1. onboard as a rider, use the Rider App or change your account settings;
2. contact us (for example, through our Rider Support or chat function);
3. participate in our events, programs or partner services (for example, our rider roadshows); and
4. browse and use our Rider Site (before and after you onboard with us).

We also collect information from third party sites, such as advertising and social media platforms, and fraud detection providers.

Your employer may also share with us any information they hold about you, such as to confirm your identity and to ensure you are legally compliant when providing your services.

Account creation

1. When you are being onboarded to ride with Deliveroo, we receive information about yourself including your name, contact details, vehicle type, where (preferred zones) and when (preferred hours) you want to work, date of birth, and relevant address.
2. During the onboarding process, or at subsequent times where further checks are considered necessary, we (or a third party) will ask you or your employer to provide further information and documents, such as a copy of your passport and ID card, health insurance cover, worker’s compensation information, past experience and language(s) spoken.
3. During the application process you will also be asked to submit a photo or video of yourself (“selfie”) and a photo of your identity document to check your identity. Your selfie will be compared with the photo in the identity document. This comparison is made automatically using biometric data and identity verification technology provided by our service provider, Onfido.
4. If you are required by applicable law to have a licence or insurance for your vehicle type, we might also ask you to provide evidence that you’re compliant with this law, as well as your vehicle registration details.

Payments and kit ordering

1. We record your deliveries, your tips if obtained via the Rider App, your calculated fees and associated fee statement.

Use of the Rider App and your location

1. When you use the Rider App, we collect information about your use, including your rider online status and your order progress. When your status is set to “online” (i.e. available for orders) in the Rider App, we collect your location data for the proper functioning of Deliveroo's basic delivery services. Specifically, this involves the use of location data for the purposes of enabling you to use the Rider App and Deliveroo engaging your services in accordance with the terms of our agreement with your employer; to provide delivery estimates to our customers based on your location and the type of vehicle you've told us you are using; and to share your location with the customer only whilst you are on delivery so that they can track the delivery of their order. Please note that you will need to be online in the Rider App to be offered and/or complete orders. We will not be able to view your location when your rider status is set to "offline" in the Rider App.
2. Throughout your use of the Rider App we conduct identity verification, meaning you will be asked regularly to submit a selfie to check your identity. Your selfie will be compared with the photo in the identity document you provided. This comparison may be made automatically using your biometric data and identity verification technology, provided by our service provider, Onfido.

Your use of the Rider Site and Rider Support

1. When you browse and use our Rider Site (before and after you onboard with us), we collect information about your use of the Rider Site.
2. When you interact with our Rider Support team via email, phone, post, chat or on the Rider App or Rider Site (“Rider Support”) or Customer Services, including when you report any incident, we collect any information you choose to share with us. If you contact us by phone, your calls may be recorded, including for training and service improvement purposes.

Technical data

1. We collect information about your device and your use of your device, including through the use of cookies and other similar technologies, for example, details about your device and how the Rider App you have installed on your device is working. This includes information such as the device operating system, your device type, unique device identifier, network connection type, app version, phone language, screen size and platform. To track customer orders, we may use near-field communication technology to understand when you "check-in" at a Partner location to collect an order. We also ask for permission to access the camera on your device to enable you to take selfies for identity verification and upload a photo of where you have left an order at a customer's delivery address.
2. We and our partners also use cookies and similar technologies to collect information about you to analyse traffic, help tailor and improve our content and services, serve relevant ads and measure their effectiveness on other apps and websites. You can change your cookies preferences at any time, including withdrawing any consent you provided at any time. You can also manage and delete cookies through most internet browsers by changing your cookie settings but if you do so, the Rider Site may not work properly.

Information about your services

1. We may receive information about your services or any incident you may have been involved with from the partners who work with us such as restaurants, retailers and grocery partners (our "Partners"), our customers, other riders or members of the public. We will also process your information in connection with any investigation of suspected fraud and abuse of the Deliveroo platform and potential breaches of the agreement between your employer and Deliveroo.
2. If you take advantage of the perks offered by Deliveroo or a third party partner, we collect information about your interest in those perks, and to confirm to our partners that you are an eligible Deliveroo rider.
3. We may collect information about you from your feedback, for example through your participation in focus groups or surveys.
4. When you use websites or applications of third parties in connection with your services for Deliveroo, including during the onboarding process, those sites or applications may collect and process your information independently of Deliveroo. We recommend that you check their privacy policies to understand how they process your personal information.
5. Where you choose to use Google Passkey as a login feature to access the Rider App we collect technical information about one of the two keys needed for you to access your Deliveroo rider account (the other key being stored and only accessible on your device) and your digital signature required to match the two keys. If you’ve opted to use a Face ID or fingerprint with Google Passkey, this functionality needs a biometric scan, for example your face or fingerprint, and this biometric data is only processed on your device. Deliveroo cannot access your scans or biometric data needed for this optional Rider App login function. For more information about the Google Passkey feature, please see Google's overview.

If you do not provide some or all of the requested information, Deliveroo may be unable to complete the creation of or manage your rider account.

1. Perform a contract we entered into with your employer. This includes to:
   1. provide and manage your rider account and onboarding process;
   2. perform identity, right to work, road licence and insurance checks (where permitted by law) to ensure that you are legally compliant when providing the services and to comply with our internal policies;
   3. provide you with access to and use of the Rider App as a means of Deliveroo engaging your services, including to enable you to accept orders;
   4. manage delivery operations and make the most efficient decisions using automated means when offering you orders, based only on limited personal data, namely rider location (when you set your status to “online” (i.e. available for orders) in the Rider App) and vehicle type. You can choose to unassign from a delivery before collecting an order from the partner through the Rider App or by contacting Rider Support. In addition, you can simply reject offers of orders freely and without limitation;
   5. review your past orders, including location data whilst on delivery, to understand whether you are fulfilling your obligations under our agreement with your employer, and take any appropriate action;
   6. communicate with you about operational information relating to your services to Deliveroo, such as closed zones, any important changes or developments to the Rider App;
   7. enable Rider Support and Customer Services to communicate with you to support your services; and
   8. offer you order-specific delivery fees and calculate and administer payments for your rider services and any referrals, for example whether a surge fee was applicable to you at a certain time and location. Delivery fees are calculated based on parameters, such as rider location (when you set your status to “online” (i.e. available for orders) in the Rider App) and vehicle type.
2. Comply with our legal or regulatory requirements. This includes to:
   1. keep a record of payments made to your employer for your services; and
   2. comply with other legal or regulatory requirements.
3. Exercise our legitimate business interests. This includes:
   1. To communicate by email, post, phone, mobile messaging, push notifications or in-app messages, with you to:
   1. contact you for your feedback on your rider experience;
   2. inform you about opportunities to make more money in connection with the services you provide, such as by riding at certain times;
   3. send you news and information in connection with your rider services, the rider community or to help you understand more about Deliveroo. For more information see the "Communications" section below.
   2. For our onboarding and delivery operations to:
      1. perform identity verification, as well as audit and store evidence of identity verification, road licence, insurance checks (where permitted by law) and accommodation conditions (in accordance with the terms of our agreement with your employer) to ensure that you are legally compliant when providing the services and to comply with our internal policies, protect our reputation and mitigate our legal risks;
      2. enable you to use or benefit from an insurance policy, where applicable;
      3. help you with any issues, enquiries or complaints, including to fix any bugs or other technical issues in the Rider App;
      4. provide Deliveroo services and a positive experience to our customers and Partners, such as by providing live order progress updates.
   3. For safety, fraud protection and security, to:
      1. investigate any complaints or incident reports relating to a rider;
      2. prevent fraud or other misuse of our systems and services;
      3. prevent the re-onboarding of riders who have been offboarded for a material breach of our policies and where Deliveroo does not allow application to ride again with Deliveroo;
      4. enable auto-login for you into the Rider App and for API authentication;
      5. ensure the integrity and security of Deliveroo’s Rider App, Rider Site and related services, and Deliveroo systems and network;
      6. help maintain the safety and security of Deliveroo, our customers, riders, Partner staff and members of the general public.

Use of automated systems to manage operations

Deliveroo uses various automated systems to manage delivery operations and key elements of our agreement with your employer, for example to manage deliveries and to calculate order-specific delivery fees (as described in the “Use of your information” section above). However, Deliveroo does not use solely automated systems to make any decision that could have a serious (for example, a legal or similarly significant) impact on a rider, such as a decision on whether to delete a rider account.

Use of automated systems to identify and investigate potential breaches or fraud

We process personal information (as described in the "Use of your information" section above), with the support of our systems, to identify and investigate suspected fraud and abuse of the Deliveroo platform and potential breaches of our agreement with your employer in a more accurate, fair and efficient way.

Our automated systems may help us to identify fraudulent activity or similar misuse of our platform which may result in the temporary disabling of your rider account.

Decisions to delete your rider account

Where we identify a potential breach of our agreement with your employer or fraud, we complete a manual review of the information collected and we may also look for further evidence, such as similar events in the past. A member of our rider reviews team completing the manual review then makes a decision about the severity of the event and the action required. The action taken could include the deletion of your rider account. We would let you know of any such decision by email and give you the opportunity to respond.

Any decision taken to delete your rider account may also, where appropriate, be checked by another member of our reviews team to confirm the decision taken by the person who first examined the case.

1. Sharing your information internally: We share your information with other companies within the DoorDash group to carry out certain processing activities only where necessary for the purposes set out in the "Use of your information" section above.
2. Sharing your information with third parties: We also share your information with third party service providers that help Deliveroo with various operations, including:
   1. Your employer.
   2. IT service providers: cloud, software, analytics, communications and data storage providers.
   3. Operational service providers: including feedback and survey providers, identity verification and onboarding providers, our support service providers, user research partners, professional advisors, financial and administrative services providers and other suppliers, business partners, contractors and subcontractors.
   4. Partners and customers: we provide limited information, when needed, to Partners and customers whose orders you accept.
   5. Insurance companies: if you decide to purchase third party insurance products or services, or where you are enrolled into a Deliveroo insurance policy, you or the provider may request that we provide your information to the provider to enable them to provide the products, services or policy to you. We may also need to share your information with our insurers to establish whether we are liable for any incident you have been involved in whilst providing services to us.
   6. Rider perk partners: if you have indicated an interest in their services.
   7. Media: where we have the legal right to do so, such as if you share (including by publishing or causing to be published) any details about your rider services for Deliveroo which are misleading or inconsistent with our records of your rider services for Deliveroo, including regarding details about your earnings, we may share your information (such as in the form of a correction) with the media.
3. In certain circumstances, we may also share your information:
   1. If our business enters into a joint venture with, purchases, is sold to, or is merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.
   2. If we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal or regulatory requirement. This includes where we’re under a legal obligation or need to provide information to relevant tax authorities, respond to police requests for personal information or to exchange information with other companies and organisations for the purposes of fraud protection and prevention.
   3. Where we reasonably believe that you or another person has been harmed or is at risk of harm in connection with your rider services for Deliveroo.
   4. In order to enforce our agreement with your employer.
   5. In the event of a dispute relating to your services to Deliveroo, or to protect the rights of Deliveroo, Partners, customers, or others, including to prevent fraud.
   6. With such third parties as we reasonably consider necessary in order to detect or prevent crime, e.g. the police.

Transfers of your information

Deliveroo is an international business and we may need to transfer your information outside of Kuwait, such as to the United Kingdom (UK) or the European Economic Area (EEA). When we do so, we will make sure that your information is protected.

For example, we will only transfer your information: to countries that have an adequate level of protection for personal information; or where we can enter into contracts with third parties ensuring that strict data protection safeguards are in place before we transfer your information.

When we transfer personal information to companies within the DoorDash group, we take steps to ensure that your personal information continues to be protected in accordance with applicable data protection standards.

Although we take steps to keep your information secure when it is with us, transmitting data over the internet is never fully secure, so any information you send to our Rider Site or the Rider App is done at your own risk. Once we have received your information, we will use strict procedures and controls to ensure appropriate security.

Where you use a password to access the Rider App or parts of the Rider Site, you are responsible for keeping this password confidential. You must keep any password you create, or other secure login method, secret, and prevent unauthorised access to your account. We advise you not to share your password with anyone.

If you share the device you use to access the Rider App or Rider Site with other people, Google recommends you use a password instead of the Google Passkey feature, as otherwise anyone with access to the device and the ability to unlock it may be able to access your rider account. For more information about the Google Passkey feature, please see Google’s overview.

In the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you, we may retain your information for a longer period. Otherwise, we securely erase your information where we no longer require it for the purposes we collected it for.

You can:

1. Access your information. You can ask us for a copy of the information we hold about you and to check whether we are processing it lawfully. In sharing with you a copy of your information, we use a third party secure method of transfer.
2. Correct your information. You can change your information, such as your name, phone number and delivery address by contacting Rider Support. You can also ask us to make changes to any information we hold about you if that is incorrect or incomplete, but we may need to verify the accuracy of the new information before updating it.
3. Delete your information. You can delete your account and any personal information associated with it by logging into your account on our website or app, clicking on “Settings” and then scrolling down to the “Delete Account” section. There may be specific details that we are legally obliged or have a legitimate reason to keep and therefore need to keep for a longer period.

Alternatively, to exercise any of these options, please contact our Data Protection Officer in writing at [email protected]. We may need to ask you to verify your identity before we can respond to your request.